Byte Technologies supplies enterprise SSDs, HDDs, and networking hardware, most of it sold new and shipped worldwide against a bulk or single-unit quote. This page explains manufacturer warranty coverage, how damaged or incorrect orders are handled, and how to request a return.
Manufacturer Warranty
Every product we sell carries the manufacturer’s own warranty term, which varies by brand and model — it is not a Byte Technologies warranty layered on top. Check the individual product page for the stated term, or contact us before ordering if you need the exact coverage confirmed in writing for your purchase order.
Damaged or Dead-on-Arrival (DOA) Items
If an item arrives physically damaged or fails to power on/initialize out of the box, contact us within 30 days of delivery with your order number, a description of the issue, and photos of the item and packaging. Verified DOA items are replaced or refunded at no cost to you.
Wrong Item or Our Error
If you received the wrong product, or an order was fulfilled incorrectly on our end, we cover return shipping and will replace the item or refund the order in full.
Change-of-Mind Returns
Unused items in original packaging may be returned within 30 days of delivery. The customer is responsible for return shipping costs; there is no restocking fee. Contact us before sending anything back so we can issue a return authorization — unauthorized returns may be refused.
Bulk and Custom Quote Orders
Large or custom-quantity orders placed against a quote may carry different terms depending on the arrangement — these are confirmed with you at the time the quote is issued, not assumed from this page.
International Orders
Returns on international orders are handled case by case, since customs, duties, and return freight vary by destination. Contact us before shipping anything back if your order was delivered outside the United States.
How to Request a Return or Warranty Claim
Email us through our contact page with your order number, the product(s) involved, and a description of the issue (with photos for anything damaged). We’ll confirm next steps and, where applicable, issue a return authorization before you ship anything back to us.
Shipping & Payment
Shipping cost and delivery time are confirmed in your quote, with international delivery available via DHL, FedEx, and UPS. We accept Visa, Mastercard, AMEX, Discover, and wire transfer.
Questions before you order? Get in touch and we’ll confirm warranty and return terms for your specific order.
